Frequently Asked Questions
Everything you need to know about Capture Core Moments. From creating your first event to downloading every memory. If a specific question comes up, please contact us! We are happy to help!
Getting Started
Create your account and set up your first event in minutes.
Where is my personal Core Moments Link or QR Code?
You will find your personal QR code and shareable link after creating your Core moment inside your event page. Download the QR code, personalize its color, or copy the link to share it directly with your guests. They can then upload photos, videos, voice messages, and personal notes in just a few clicks! No app, no guest account, and no chasing people for pictures.
How do I get started?
- Create your account and log in.
- Go to Events and create your first core moments event (choose the main occasion: wedding, birthday, party, etc.).
- Open Personalize Your Upload Page to design the page your guests will see when they scan your QR code or click on your link.
- (Optional) Go to Create Your QR Code Design or Templates to create and order printed materials (like mini cards and table cards with your personal QR code for you to display).
- Next Manage Your Gallery to set up the access permissions or start your live slideshow.
- That's it! Now you can share or display the QR code at your event.
- Watch your photos and videos arrive live on the Upload page.
- If you need help managing the event, Add Co-Organizers, for example your partner or friend to your event.
Tip: You can start with the free plan to explore the platform. When you're ready, click Activate on your event, choose a package, and complete payment. If you have a voucher code, enter it on the Stripe payment page during checkout.
Do my guests need to install an app?
No. Guests simply scan the QR code with their phone camera, which opens your upload page in their browser. They can upload photos and videos in seconds — no app, no account, no friction.
Events
Create and manage all your core moment events from one dashboard.
How do I create an event?
Open the Events page from the left sidebar and click Create New Core Moment. Enter your core moment event name, date, and a short description. This event gets its own private upload page, gallery, and QR code. Your Core Moment event is created for one main occasion, for example your wedding, birthday party or celebration.
Can I create different albums for different parts of my core event?
Yes. Each Core Moment is created for one main occasion, for example your wedding, birthday party or celebration. Within this Core Moment, you can create as many albums as you like.
For a wedding, this could include albums such as the ceremony, party, rehearsal dinner, bachelor and bachelorette party, getting ready or after-wedding moments. Everything stays beautifully organized in one private gallery.
Your Core Moment has one QR code and one shareable link. In the settings, you can decide where guest uploads should go: either directly into a specific album, or you can let your guests choose the album themselves when uploading.
This way, all memories stay connected to one celebration while still being easy to sort, view and download.
For a wedding, this could include albums such as the ceremony, party, rehearsal dinner, bachelor and bachelorette party, getting ready or after-wedding moments. Everything stays beautifully organized in one private gallery.
Your Core Moment has one QR code and one shareable link. In the settings, you can decide where guest uploads should go: either directly into a specific album, or you can let your guests choose the album themselves when uploading.
This way, all memories stay connected to one celebration while still being easy to sort, view and download.
How do I activate my event?
After creating an event you'll be guided through choosing a package. Choose between the Core Moment- or the Extended Memories-package. Once your package is paid for, your event is activated and your QR code becomes ready to print and share.
Templates (Printed Materials)
Order beautifully designed printed cards with your QR code so guests can find your upload page easily on the day.
What are Templates?
The Templates page is where you order printed materials for your event — such as mini cards to hand out to guests and table cards to place on each table. Every printed template features your event's unique QR code so your guests can scan it and start uploading photos and videos right away.
What kind of printed materials can I order?
- Mini cards — small, handout-size cards with the QR code, perfect to slip into wedding favours, gift bags, or pass around at the party.
- Table cards — elegant standing cards designed to sit on each guest table so everyone can see the QR code and upload from where they're seated.
How do I order printed templates?
Open Templates from the sidebar, browse the available designs, choose the quantity you need, and place your order. The cards are printed with your event's QR code already on them and shipped to the address you provide.
Do I have to order printed templates to use the platform?
No. Templates are optional. You can simply display your QR code digitally (on a screen, projector, or print it yourself). Printed templates are there to make your event look extra polished and to make it effortless for guests to find your upload page.
Customise Upload Page
Design exactly what your guests see when they scan the QR code.
Where do I customise my upload page?
Open your event and go to Customise Upload Page. This is the editor where you decide how your upload page will look and feel for your guests.
What can I change?
- The cover photo at the top of the page
- The couple's or host's names and event date
- Colours, fonts and overall style
- Which features are visible (likes, comments, slideshow)
Can I preview before going live?
Yes. The customiser shows a live preview of exactly what your guests will see, so you can fine-tune everything before sharing the QR code.
Can I make changes after the event is live?
Absolutely. You can update text, images, and styles at any time. Changes appear instantly for any guest who opens the page after the update.
Upload Page (for your guests)
How your guests share their photos and videos with you.
How do guests upload?
Guests scan the QR code for your event, which opens your personalized upload page. Alternatively, you can send your personal link, which also leads to your upload page. Your guests then tap Upload, select photos or videos from their phone or take new ones on the spot, and confirm. That’s it! If you’ve enabled it in the event settings, uploads appear live on the upload page so guests can see them too. Voice messages and personal notes can also be uploaded to your digital guest book this way.
What file types are supported?
All common photo formats (JPG, PNG, HEIC) and video formats (MP4, MOV) from any modern phone or camera. Files are uploaded at full quality so you keep the originals.
Is there an upload limit?
No — there's no upload limit on any package. You and your guests can upload as many photos and videos as you like. The package only affects how long your event stays stored on the platform.
Can guests leave a written or voice message?
Yes. Alongside photos and videos, guests can record a short voice note or write a text message — perfect for birthday wishes, wedding congratulations, or memories from the day. You'll find them in your Messages and Voice Messages collection.
Can guests like each other's photos?
Yes. Each photo and video on the upload page has a heart / like button. Guests can tap it to show love for a moment, and the like count is visible to everyone. It's a great way to surface the most-loved memories from the day.
Can guests leave comments on photos?
Yes. Guests can write short comments directly under any photo or video — funny captions, congratulations, inside jokes, you name it. Comments appear under the media in real time and stay attached to the moment forever, so you can re-read them long after the event.
What is the live slideshow with casting?
The upload page has a live slideshow with casting built in. It turns the upload page into a full-screen show that automatically cycles through every photo and video as guests upload them — and you can cast it to a TV, projector or big screen right at your event so everyone in the room can watch the memories appear live.
Where can I cast the slideshow from?
Casting is only available from the upload page. That's because the upload page is meant to be shared and shown publicly during your event, so it's safe to project to a screen for everyone to enjoy. (See the Gallery section for the private, host-only slideshow.)
How do I start the live casting slideshow?
Open your event's upload page and tap the Slideshow button. Use your device's casting feature (AirPlay, Chromecast, HDMI, or just full-screen on a connected display) to send it to your TV or projector. New uploads, likes and comments will appear automatically as guests share them.
Gallery (Private — Host Only)
Your private collection of every memory from the event. Only you (the host) and your co-organizers can see it.
Who can access the Gallery?
The Gallery is completely private. Only you (the host) and any co-organizers you've invited can open it. Your guests do not have access to the Gallery — they only see the upload page where they share their own photos and videos.
Where do I find the Gallery?
Open your event from the Events page and tap Gallery. You'll see every photo and video your guests uploaded, sorted by date. You can preview, favourite, hide, or delete individual items.
Does the Gallery have a slideshow too?
Yes — the Gallery has its own private slideshow that plays through every upload. Because the Gallery is for the host only, this slideshow cannot be cast or shared to a TV, projector, or third-party screen. It's designed for you to enjoy your full collection privately, after or away from the event.
Why no casting from the Gallery?
Casting and external sharing are intentionally disabled in the Gallery to protect your guests' privacy. The Gallery often contains personal moments that shouldn't be projected to a crowd or accessible by third parties. If you want a live show for everyone at the event, use the upload page slideshow with casting instead.
How do I download my photos?
From the Gallery you can download a single photo, a selection, or the entire gallery as a ZIP file. Originals are kept at full quality.
Can I share the Gallery with my guests after the event?
The Gallery itself stays private to you and your co-organizers. If you'd like guests to see the photos afterwards, you have a few options: download what you want to share and send it to them directly, share the upload page link so guests can browse and download their favourite photos and videos themselves, or invite trusted people as co-organizers so they can access the full Gallery.
Co-organizers
Plan your event together with a partner or family member.
What is a co-organizer?
A co-organizer is someone you invite to help manage your event — for example your partner, a sibling, or a wedding planner. They can edit the upload page, view the gallery, and manage settings together with you.
How do I invite a co-organizer?
From your event open Co-organizers and enter the person's email. They'll receive an invitation link. Once they accept, they'll have access to your event from their own account.
Can I remove a co-organizer later?
Yes. You can revoke access at any time from the Co-organizers page. Only the main event owner can permanently delete the event.
Packages & Pricing
Pick the package that matches the size of your event.
What's included in a package?
Every package includes your custom upload page, QR code, gallery, message collection, and unlimited uploads — there's no storage or file-count limit on any plan. The main difference between packages is how long your gallery stays available after the event (typically 6 or 12 months). Printed materials (mini cards, table cards) are not part of any package — they're ordered separately from the Templates page.
How do I choose or upgrade a package?
Open your event and pick a package during activation. You can upgrade later from your event dashboard if you need more storage or features.
How long are my photos kept?
Storage duration depends on your package. We recommend downloading a backup of your gallery once your event is over so you keep your memories forever.
How do I use a voucher or promotion code?
On the package activation page, look for the Voucher or promotion code field, enter your code and tap Apply. The discount is applied instantly and the updated total is shown before you proceed to payment.
Orders & Invoices
Track your purchases, payments, and downloadable invoices.
Where can I see my orders?
The Orders page in the left sidebar shows your printed material orders (mini cards, table cards, etc.) — with their status, tracking, and any related downloads. Event package purchases aren't listed here; you can see your activated package directly on each event.
How do I get an invoice?
Invoices are generated automatically for every paid order and sent to you by email as a PDF attachment — perfect for accounting or expense reimbursement. If you can't find the email, check your spam folder or contact us and we'll resend it.
Which payment methods are accepted?
We accept all major credit and debit cards. Payments are processed securely and we never store your card details on our servers.
Gifts
Send a Capture Core Moments package as a gift.
How do gifts work?
On the Gifts page you can purchase a package as a gift for a couple, friend, or family member. They receive a code they can redeem to activate their event — a beautiful, meaningful wedding or birthday present.
Can the recipient choose their own template?
Yes. The recipient redeems your gift, then sets up their own event with the template, design, and settings they prefer.
Photo Book Designer
Turn your favourite memories into a printed photo book.
What is the Photo Book Designer?
After your event you can use the Photo Book Designer to lay out a high-quality printed photo book using the photos from your gallery. Pick favourites, arrange pages, add captions, and order a print to keep forever.
Can I order multiple copies?
Yes — order as many copies as you'd like for family and friends. Each book is printed and shipped to the addresses you provide.
Text & Voice Messages
Collect heartfelt messages from your guests.
How do guests leave a message?
From your upload page, guests can choose to leave a text message or record a short voice note. Both appear alongside their photos in your event collection.
Where do I find the messages?
Open your event and look for the Messages and Voice Messages sections. You can listen and read every message at your own pace after the event. Messages stay safely stored in your event — there's no download option, so they always remain part of your digital guest book.
Affiliate Programme
Earn rewards by recommending Capture Core Moments.
How do I become an affiliate?
Apply through the affiliate application page. Once approved, you'll see an Affiliate entry in your sidebar with your personal referral link, performance stats, and earnings.
How are earnings calculated?
You earn a commission for every customer who books a package through your referral link. Your dashboard shows clicks, conversions, and your current balance in real time.
Profile & Account
Manage your personal details and preferences.
How do I update my profile?
Click your name in the top-right corner and open Profile. From there you can update your name. Email and password are managed by your sign-in provider and can't be changed from the profile page.
How do I change my language?
Use the language switcher in the top navigation. The interface is available in multiple languages and your choice is remembered for your next visit.
Privacy & Security
Your photos, your memories — kept private and secure.
Who can see my photos?
Your Gallery is private to you and your co-organizers only — it can't be shared with third parties or cast to external screens. Guests can only see the upload page (where they share their own photos and can like and comment). Your event is private by default and never indexed by search engines.
How do I manage cookies?
You can update your cookie preferences at any time using the "Cookie Settings" link in the footer of our public pages, or by clearing your saved choice and reloading.
How do I delete my account or data?
Contact our support team via the Contact Us page and we'll delete your account, events, and all uploaded content in line with GDPR.
Support
Need help? We're here for you.
I can't find the answer to my question.
No problem — reach out via our Contact Us page and we'll get back to you as quickly as possible. You can also attach screenshots to help us understand the issue.
Something isn't working on my phone.
Try refreshing the page and make sure you're on the latest version of your browser (Safari, Chrome, etc.). If the problem persists, contact us with a description and a screenshot — we'll help.
Still have questions?
Our team is happy to help — usually within one business day.
Contact Us